Privacy Policy c9bet — Your Data Protection is Our Priority

1. Introduction

C9bet ("we", "Platform") is committed to protecting the privacy of every user who accesses and uses our services. This Privacy Policy explains the types of personal information we collect, the purpose of collection, how we store and protect it, and your rights regarding that data.

This document applies to all information collected through the c9bet.onl website, the c9bet mobile app, and any related services we provide. This policy should be read together with Terms and Conditions us, which forms part of the overall agreement between you and c9bet.

We take data protection seriously. Every decision regarding the handling of our users' personal data is made with your security, transparency, and trust in this platform as our top priorities.

2. Data We Collect

C9bet collects your personal information in several ways — directly when you register or interact with the platform, and automatically as you use our services.

2.1 Information You Provide Directly

• Full name as shown on official identification documents
• National identification card or passport number
• Date of birth
• Email address and mobile phone number
• Residential address
• Payment method details (account holder name, bank account number, e-wallet)
• Identity verification documents (KYC) such as ID card photos and verification selfies

2.2 Information Collected Automatically

• IP address and general geographic location information
• Device type, operating system, and browser version
• In-platform game activity and transaction logs
• Session start time and duration
• Cookies and technical tracking data (see Section 5)

3. How We Use Your Data

Below is a summary table of how your personal data is used on the c9bet platform:

4. Data Sharing with Third Parties

C9bet does not sell your personal data. However, there are limited situations where we need to share your information with carefully selected third parties:

• Payment Service Providers — to securely process deposits and withdrawals
• Game Software Providers — minimum session information required to run games
• KYC Verification Services — to verify your identity for security purposes
• Fraud Prevention Agency — to detect and prevent suspicious activity
• Law Enforcement Agency — when required by court order or applicable law

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

5. Cookies & Tracking Technologies

C9bet uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure platform security. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login sessions and security
• Performance Cookies — helps us understand how users interact with the platform for continuous improvement
• Functional Cookies — stores your preferences such as language and display settings
• Security Cookies — helps detect and prevent suspicious login activity

You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.

6. Data Security

C9bet implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL encryption for all data in transit between your device and our servers
• Encryption of sensitive data stored in our database
• Role-based access control — only authorized staff can access user data
• 24/7 system security monitoring with active intrusion detection
• Periodic security audits conducted by accredited independent parties
• Clear and tested incident response procedures for data breaches

7. Data Retention Period

C9bet retains your personal data for as long as needed to fulfil the purpose of collection, or as required by applicable law — whichever is longer. Generally:

• Active account data is retained for the duration your account is active, plus 5 years after account closure
• Financial transaction records are retained for a minimum of 7 years for tax compliance and anti-money laundering purposes
• Customer support communication logs are retained for 2 years
• Technical and security log data is retained for 12 months

Once the retention period expires, data will be securely deleted or permanently anonymized.

8. Your Privacy Rights

As a c9bet user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the c9bet support team via live chat on the platform. We will process your request within 30 business days.

9. Children's Data

The c9bet platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child's data has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated.

10. Cross-Border Data Transfers

In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. Any such data transfers will be carried out with adequate safeguards, including data processing agreements that comply with recognised international data protection standards.

11. Changes to the Privacy Policy

C9bet reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or security improvements. Any material changes will be communicated to you via in-platform notifications or the email registered to your account.

The latest version of this Privacy Policy is always available on this page with the update date clearly indicated. Continued use of the platform after changes take effect constitutes acceptance of the latest version.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact our support team via 24/7 live chat available on the c9bet platform.

For written inquiries, you may also reach us through the support section in your account. We are committed to responding to all privacy-related inquiries within 5 business days.