C9bet believes that healthy gambling starts with self-awareness. We provide a range of control tools, support resources, and guides to ensure every player can enjoy the platform in a safe and controlled manner.
Responsible gaming means making conscious, informed decisions every time you play — knowing how much you are willing to spend on entertainment, understanding that game outcomes are entirely random, and being able to stop whenever you feel the need.
At c9bet, we don't just provide a fun gaming platform — we are also committed to the well-being of every one of our members. That's why we've built a range of control tools directly into the platform that you can activate on your own without needing to contact anyone.
Whether you are a new player looking to set a daily spending limit, or a long-time player who feels they need a brief breather — c9bet is with you every step of the way. No questions, no judgment. We are here to help.
Remember: Online casinos are designed to provide entertainment. The odds in every game always favour the platform over the long run. Play for fun, not with the expectation of consistently winning big.
Six key tools we provide to help you play more safely and stay in control at all times.
Set the maximum amount you can deposit into your c9bet account on a daily, weekly, or monthly basis. This limit takes effect immediately and can be reduced at any time.
Set the maximum loss amount you are comfortable with per day, week, or month. Once the limit is reached, the platform will automatically end your gaming session for that period.
Set how long you can play in a single session. The platform will send a reminder when your time limit is approaching, and will automatically log you out once the limit is reached.
Need a short break? Activate the cool-off feature for 24 hours, 3 days, a week, or a month. During this period your account cannot be accessed for gaming, giving you the space to step back.
If you feel that gambling is starting to have a negative impact on your life, you can apply for long-term self-exclusion — ranging from 6 months to permanent. This is a decision we respect fully.
You can choose to opt out of receiving any promotional offers, bonuses, or marketing communications from c9bet. This includes promotional emails, app notifications, and limited-time offers.
Sometimes we don't notice when our own gaming habits start to change. The questions below can help you honestly evaluate your relationship with gambling.
There are no right or wrong answers. This is not a test — it is a self-reflection tool to help you make smarter decisions about how you play.
If you answer "Yes" to three or more of the questions below, we encourage you to speak with the c9bet support team or seek professional help. There is no shame in asking for help — it is a sign of courage.
Ask yourself these questions honestly:
Have you ever gambled with money meant for daily necessities such as rent, bills, or food?
Do you often find yourself thinking about gambling even while doing other things — at work, during meals, or before bed?
Have you ever tried to chase your losses by continuing to gamble even after planning to stop?
Has gambling ever caused arguments, stress, or problems in your relationships with family or friends?
Have you ever hidden your gambling activity or the amounts you wagered from loved ones?
Do you feel the need to bet with increasingly larger amounts to get the same level of excitement?
If you need help or simply want to talk to someone, the c9bet support team is available 24/7 via live chat within the platform. You are not alone.
Recognising the early warning signs of problem gambling is the first step toward regaining control.
All c9bet self-control tools can be accessed directly from your account panel. They are simple, instant, and require no approval from any party.
The limit-setting process takes less than 2 minutes. Once you save the settings, they take effect immediately — no waiting period, no red tape.
For self-exclusion, the process requires a brief identity verification via KYC to ensure the request is legitimate and comes from the genuine account holder.
Open My Control PanelAccess your account via the "Login" button at the top of the c9bet website or mobile app.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select from the available tools — deposit limits, loss limits, time limits, temporary breaks, or full self-exclusion.
Enter your desired limit value, select the duration, and confirm the settings. Reduced limits take effect immediately, while increased limits may be subject to a 24-hour review period.
The platform will send you an email confirmation. Your settings are active and will be enforced automatically by the system.